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Frequently Asked Questions
Application Process |
Error Messages |
Log-in |
Contact Us
APPLICATION PROCESS
I'm new to the city, how do I know which Parking Area I live in?
There are numbered signs on each block that is part of the Residential Parking Permits program. As the program is put together on a block-by-block basis, bordering blocks may have different signs, please check closely prior to applying.
When can I apply for my permits?
You may apply for your permits on the fifteenth of the month prior to your parking area's expiration date. For example if your parking area expires on December 31, you may apply on November 15.
When can I pick-up my permits?
Permits are available for pick-up at your neighborhood pick up meeting as designated by your neighborhood parking representative and listed under the Go To My Neighborhood Drop Down menu on the right side of the front page of this website. If you do not pick up your permits at the meeting, you may pick them up at the Parking Authority offices at 200 W. Lombard St. (M-F, 8-5) after your last neighborhood meeting.
Why doesn't my receipt show the vehicle I entered?
The system may not have accepted the vehicle if the vehicle is listed under a separate account. For example, two people at the same address will input their information separately and then during renewal only use the one account and try to add the second vehicle. If this occurs, please contact us at rpp_info@bcparking.com.
My spouse and I have two accounts, can we put our permits together on one account?
Please contact us with your address and the names of the individuals on each account. We will consolidate the information for you.
What documentation do I need to present when I pick up my permits?
Please see the General Rules and Regulations for details of documentation required to present in order to pick up your permits. In general you will need to show your Vehicle Registration and Driver's License. Vehicles MUST be registered at the RPP address with the exception and appropriate documentation for Students, Military, and Dual Residency.
What forms of payment are accepted?
The Parking Authority accepts, Visa, MasterCard, American Express, Check, Money Order. Cash is no longer accepted. Neighborhood permit pick-up sites may not have credit card access and only check or money order will be accepted. Our preferred method is to have a credit card payment, prior to the permit pick-up.
How do I request a refund?
All refund requests are reviewed and handled by the Parking Authority staff. Please send an email to rpp_info@bcparking.com and your request will be reviewed.
I changed my email address, how can I update my email address?
Login with your username and password and update the email listed on your account. If you forgot your username and password and no longer have access to the email listed on the account, you will need to contact us at rpp_info@bcparking.com to update the account.
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ERROR MESSAGES
To clarify any error message it is usually best to copy the error message and paste it in an email to us. We will respond quickly to resolve the problem and more importantly to ensure all permits are handled properly. techsupport@baltimoreprefparking.com
I got an error message that says I am already in the system and that someone will contact me, what do I do now?
We review your information and will generate a system email with your username and password. Our policy is to respond within 2 business days, but usually the same day as the request.
Why does the system give me an error message, "Your vehicle is already in the system", when I attempt put my vehicle in the system? I don't see my car anywhere on my account?
Most vehicle errors are due to having a duplicate account, set up on the system with the vehicle already in existence. Please email techsupport@baltimoreprefparking.com and we will consolidate your accounts, to ensure your vehicle is not duplicated in the system.
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LOGIN
I never received a username or password, how do I get one?
If you input your information last year with your email address, you can click on Forgot Password to have the system email you your login information.
I don't remember my password, what do I do?
Click on the Forgot Your Password link. If your email is not in the system, or a message appears telling you that your email does not match the email that was recorded in the system, please contact us at rpp_info@bcparking.com. We will add or update your email address.
I received a username and password from the system, but when I type them, why do I get an "Access Denied" message?
Many passwords include, ones and zeros that are easily confused with the letters "I" and "O". If you receive the "Access Denied" message, please cut and paste your username and password into the appropriate fields on the first page. If you still have trouble, please contact us at rpp_info@bcparking.com.
How do I update my username and password?
Once you login to the system, click on "edit my information" to update personal and address data.
How do I know if I am in the system?
Click on the "Forgot Your Password" and enter your email address. If you receive an email you are in the system and will receive the information in your email account. If you don't have an email in the system you may still fill out all of the information and the system will automatically notify you if you are in the system.
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CONTACT US
How do I contact the Parking Authority?
You may email the Parking Authority at ParkingAuthority@bcparking.com. We are also available by phone at 443-573-2800. Mail may be addressed to Parking Authority of Baltimore City, 200 W. Lombard St., Suite B, Baltimore, MD, 21201.
Where is the Parking Authority located?
200 W. Lombard St. Baltimore, MD 21201 behind the First Mariner Arena.
Click on the following link to see a Mapquest map. http://www.mapquest.com/maps/map.adp?address=200%20W%2e%20
lombard&city=Baltimore&state=MD&county=Independent
What are the Parking Authority hours of operation?
Monday - Friday, 8 a.m. to 5 p.m.
I have tried everything and it still doesn't work, what do I do now?
Contact us at techsupport@baltimoreprefparking.com for a prompt solution.
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